If you have suggestions for modifications for any of these applications or have ideas for additional tools
or documents you thing would be useful email
me and let me know about it. Most of
these tools and documentation have been developed based on suggestions from the field.
| Localized
Unity Documents |
Localized administration and user guides in
French, German and Arabic. |
| Unity
3.1(5) PerfMon counters |
This a simple text file that contains all the Perfmon
counters that our CPR folks recommend monitoring when watching for a
problem on a Unity 3.1(5) box - it includes not only Unity counters but
total memory, SQL stuff etc... |
| Unity
4.0(x) PerfMon counters |
This a simple text file that contains all the Perfmon
counters that our CPR folks recommend monitoring when watching for a
problem on a Unity 4.1(x) box - it includes not only Unity counters but
total memory, SQL stuff etc... This is the same set of counters used by
the CUPID monitoring tool available on the 4.x
tools page. |
| Alternative
Directory Handler Prompts
(Added 8/20/2002) |
Everyone seems to want a slightly different variation on the
prompts callers hear when they're searching for users by name using the
Unity directory handler. George was nice enough to record numerous
alternatives which you can download and apply to your system |
| Unity
Architecture Overview
(8/19/2003) |
This document is updated for the 4.0(3) release of Unity,
however it applies broadly to versions of Unity back to 3.1(1) - where there
are differences the document notes it. It's a detailed document that covers the architecture of Unity and
includes a couple of detailed walk throughs of how calls are handled,
message waiting lights activated, how Unity interacts with the directory
and how access via the web takes place. It includes diagnostic trace
output information for several components as well.
47 page Word document. This is a rough chapter that you can find in
much more refined format (along with much more information) in the "Cisco
Unity Deployment and Solutions Guide" book available now.
Here's the link to it on Amazon.com. Here's a
link to it on Cisco
Press - the Cisco Press site includes chapter 1, the table of contents
and the index for you to browse if you want. |
|
Audiotext Applications in Unity
(12/9/2002) |
This is a detailed run through on the Unity audio
text functionality that covers the audio text capabilities found in Unity
4.0(1) (with much of it still relevant to 3.x versions) and includes a
number of basic to advanced example scenarios that can be solved in Unity.
You'll find a few things in here that are not documented at all (i.e. the
ability to insert variables into dial strings) and some "under the covers"
explanations of why things are they way they are. 77 page Word document.
This is a rough chapter that you can find in much more refined format (along
with much more information) in the "Cisco Unity Deployment and Solutions
Guide" book available now.
Find out more here. |
| Unity Data Object Model
(1/12/2003) |
An overview of all the objects in the Unity data object
model, how they link together and where their information is stored in
SQL and on the local hard drive. This is a section from a chapter on
the forthcoming book on Unity 4.x mentioned above. 46 page Word document
This is a rough chapter that you can find in much more refined format (along
with much more information) in the "Cisco Unity Deployment and Solutions
Guide" book available now.
Find out more here. |
| Administering Unity 4.x programmatically
(Updated 11/4/2003) |
Sometime by the end of the year or early 2003 I hope to have
this chapter completed. It will cover doing
adds/moves/changes/deletes in Unity using SQL stored procedures and ad hoc
queries in Unity 4.0. Programming examples in VB will be provided
and I'll have links to complete VB projects that can be downloaded and
used out here.
This is a rough chapter that you can find in much more refined format
(along with much more information) in the "Cisco Unity Deployment and
Solutions Guide" book available now.
Find out more here. |
| Advanced Unity
TSP/MIU diagnostics
(added 8/25/2002) |
Erich von Norman wrote a very detailed overview of the MIU
(Media Interface Unit) diagnostics that can be used in troubleshooting
Unity integration problems with TAPI and Call Manager in the field.
This is "black belt" level troubleshooting stuff... excellent
information.
72 page Word document. |
| Troubleshooting VPIM Transport
(Added 1/8/2003) |
Keith Chambers wrote
a chapter titled "Understanding, Installing and Troubleshooting the VPIM
Transport Event Sink" for the upcoming Unity 4.x book - this is a draft of
that chapter. |
| Unity Modification and Upgrade Guide (beta) |
This document is now released and available on CCO in it's
final form here:
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html |
| Unity and
Bridge Monitoring Recommendations (Updated 9/8/2004) |
This spreadsheet contains tabs that include events, perfmon
counters and services that we recommend sites monitor for in their Unity and
Bridge deployments. |
|
Cisco Unity Bridge Design Guide (Added 3/4/2004) |
|
|
Release Notes for First-Look Feature:
Transcription in Cisco Unity 5.0(1)
(Added 6/14/2007) |
This PDF describes how to configure and use
Transcription, a "first-look" feature available for trial with Cisco Unity
5.0(1).
|
|
Release Notes for First-Look
Feature: LDAP Authentication for PCA in Unity 5.0(1)
(Added 7/28/2007) |
Release Notes for First-Look Feature: Using an LDAP Directory for Cisco PCA
Authentication in Cisco Unity Version 5.0(1) |
|
|
Paper from some UW students who worked on a installer project for Unity as
part of a project. |
|
Domino Support Documents |
|
